The app is completely free to download, each reservations are also free to make. All payments are to be made directly to the food merchants. PaperBox does not collect any payments from our app users

Within the app, you will be immediately shown our Partner Merchants who are nearby your location (If you have enabled permission for PaperBox to have location access).

You may also adjust your search filter to show what area you are looking at.

You may find various types of food depending on what is offered by our Partner Restaurants, Hotels and Bakeries in the PaperBox App.

For our full list of Partner Restaurants, Hotels, Bakeries and Grocery Stores. You may also view our full list of participating partners here:
https://www.ourpaperbox.com/partners

All payments are made directly to the participating merchants upon check out. Different merchants will have different payment methods available.

To find out more, you may contact the participating merchant directly through their personal contact information section.

PaperBox does not collect any payments from our app users.

For self-pick up, you will need to head to the premises directly to self-collect all reserved items at the stipulated time.

You may also arrange for a delivery from your end to have your items delivered to your location.

We are currently unable to offer delivery services. We want our customers to be able to browse our food offerings in person and choose the items they want.

We are exploring ways to make this possible in the future.

(For buffet)
If the food options available are not to your satisfaction, you may opt to return the empty & clean food box back to the food merchant. Once returned, you will not need to make any payments.
(Note: The food merchant has the final say on whether or not to accept a food box return without a fee.)

(For Bakeries/Groceries)
If the reserved items are not to your satisfaction, you may return it to the merchant without making payment. (Note: The merchant has the final say on whether or not to accept a food box return without a fee.)

Not necessarily. You may opt to sign in as a guest to make PaperBox reservations. However, we would highly encourage you to sign up for an account to earn loyalty points upon every booking/ review, which can be used to claim various rewards.

Our listed buffets provide a real-time food availability bar to help you gauge how much food is available when you arrive. However, this is not always accurate, as we are working with an unpredictable, changing amount of surplus food.
Therefore, it is best to arrive early, as food is served on a first-come, first-served basis. Do be assured that no payments will be charged if you decide to cancel your reservation.